Support

Need help? Email us at daegil@ashstart.com — or in the game, open Settings → Support → Contact us, which adds your game version and device for us.

FAQ

Is the game free?

Yes. Everything in the game can be earned by playing — Catnip comes from stages, challenges, the Daily Challenge, Night Watch and the toast oven in the Cat Lab.

Can I play offline?

Yes. Your progress is saved on your device and backed up to the cloud the next time you're online.

How do I move my progress to a new phone?

On your old phone, open Settings → Account → Transfer code, set a PIN and write down the code. On the new phone, enter the code and PIN. It works between iPhone and Android. A code can be used once and expires after 24 hours.

I'm reinstalling the game. Will I lose my progress?

Make a transfer code before you delete the game, then enter it after reinstalling.

Why can't I buy a seasonal skin?

Seasonal skins — like Count Snoozula for Halloween or Santa Paws for Christmas — are sold only during their season. They come back the next year. If you already own one, you can wear it any time.

How do I delete my account and data?

Open Settings → Account → Delete account and data. This removes your cloud save and account. See our Privacy Policy for details.

Who is the game for?

Players aged 13 and older. See our Terms of Service.